Terms of service

Kozasko Bespoke – Terms of Service (Malaysia)

Welcome to Kozasko Bespoke.
By accessing or using our website and services, you agree to the terms and conditions set out below. These Terms of Service apply to all users of this site, including browsers, customers, merchants, vendors, and content contributors.

Please read these Terms carefully before accessing or using any part of our website or placing an order.

1. Acceptance of Terms

By visiting our website and/or purchasing products from us, you agree to be bound by these Terms of Service (“Terms”), including any additional terms and policies referenced herein.

2. Changes to Terms

We may update or modify these Terms at any time. Changes will be posted on this page, and your continued use of the site constitutes your acceptance of the updated Terms.

3. Age of Consent

By using this website, you confirm that you are at least 18 years old or have obtained legal consent from a parent or guardian to use our services.

4. Online Store Platform

Our website is hosted on Shopify Inc., which provides the e-commerce platform for Kozasko Bespoke to showcase and sell products.

5. Use of Our Services

You agree not to use our products for any illegal, unauthorized, or abusive purposes, and to comply with all applicable laws in Malaysia or your local jurisdiction.

6. Product Availability & Descriptions

All products are subject to availability. We reserve the right to limit quantities or discontinue items at any time. While we strive for accuracy, we do not guarantee that product descriptions, colors, or images will always be exact due to device screen differences.

7. Pricing & Modifications

Prices may change without prior notice. We reserve the right to update or discontinue any part of the Service without notice.

8. Orders & Billing

We reserve the right to refuse or cancel any order for any reason. You agree to provide current, accurate, and complete billing and shipping details for all purchases made through Kozasko Bespoke.

9. Shipping & Delivery

We aim to ship all orders promptly. Shipping timelines may vary based on your location in Malaysia. For complete information, please refer to our Shipping Policy page.

10. Exchanges & Refunds

We offer exchanges and refunds within 7 days of purchase, provided that the item is unused, in its original packaging, and accompanied by proof of purchase. For full details, refer to our Refund & Exchange Policy.

11. Warranty

Kozasko Bespoke offers a 2-year warranty on all handmade shoes, covering manufacturing defects and craftsmanship-related issues. This does not include damage caused by misuse, accidents, or natural wear and tear.

12. Third-Party Tools & Links

Our website may include links to third-party websites or services. We are not responsible for the accuracy, content, or policies of third-party platforms and you access them at your own risk.

13. User Comments & Feedback

By submitting comments or feedback, you grant Kozasko Bespoke the unrestricted right to use, reproduce, or distribute your submissions without obligation.

14. Personal Information

Your submission of personal information is governed by our Privacy Policy, which complies with Malaysia's Personal Data Protection Act (PDPA).

15. Errors, Inaccuracies, & Omissions

We reserve the right to correct any errors or inaccuracies in pricing, descriptions, or availability and to cancel orders if necessary—even after submission.

16. Prohibited Use

You are strictly prohibited from using our site:

  • For unlawful purposes

  • To solicit others to engage in unlawful acts

  • To violate intellectual property rights

  • To upload viruses or malicious code

  • To interfere with the functionality of our website

17. Limitation of Liability

Kozasko Bespoke is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or services.

18. Indemnification

You agree to indemnify and hold harmless Kozasko Bespoke, its partners, officers, and affiliates from any claim or demand resulting from your breach of these Terms or violation of applicable laws.

19. Severability

If any part of these Terms is deemed unlawful or unenforceable, it shall not affect the validity of the remaining provisions.

20. Termination

These Terms remain in effect unless terminated by either party. Kozasko Bespoke may terminate this agreement at any time if you breach any provision.

21. Governing Law

These Terms are governed by the laws of Malaysia. Any disputes shall be handled by the competent courts located within Malaysia.

22. Contact Information

For any questions regarding these Terms of Service, please contact us:

📧 support@kozasko.com
📞 +60127943550