Returns, Exchange & Shipping Policy - Malaysia

At Kozasko Bespoke, we take pride in delivering not just footwear, but a premium experience. Each pair is handcrafted with precision and care, and our customer service reflects the same level of attention and excellence.

Shipping Policy

All our shoes are made-to-order, ensuring uncompromised quality and craftsmanship. Production and dispatch typically take 15 to 20 days, depending on design and customisation details.

If you need express delivery or have a specific deadline, please reach out to us directly.


Email: support@kozasko.com
WhatsApp: +60 127943550
We’ll do our best to accommodate your request.

Exchange Policy

If you're not satisfied with your purchase, you may exchange your shoes within 7 days from the date of delivery.
To be eligible:

  • The shoes must be unused and in original condition
  • Must include original packaging and purchase invoice
  • Items with visible signs of wear (scuffed soles, creases, stains, or scratches) will not be accepted for exchange

If the product arrives damaged or has issues due to transit, kindly contact us immediately.


Refund Policy

We also offer refunds within 7 days of delivery, provided the shoes are:

  • In unused condition
  • Returned in the original box and packaging
  • Accompanied by the purchase invoice

Refunds will be processed within 7–8 business days and credited to the original payment method.

⚠️ Note: We do not offer returns for concerns related to the natural texture, creases, or grain of the leather. These are authentic characteristics of premium full-grain leather and are part of the charm.


2-Year Warranty

Your Kozasko Bespoke shoes come with a 2-year warranty, covering:

  • Manufacturing defects
  • Craftsmanship issues

If such issues arise, please contact us and we will repair or replace the pair at no cost.

Custom Orders

Custom orders are developed uniquely for you, and hence are non-refundable. However, if you face any issue or are not satisfied with the final outcome, we will rework a new pair to ensure your satisfaction.

For any questions, clarifications, or special requests, don't hesitate to reach out to us via:
📧 support@kozasko.com
📲 +60 127943550 (WhatsApp)

Thank you for choosing Kozasko Bespoke – Malaysia’s destination for luxury handmade leather footwear.