Refund policy

OUR PROMISE: EXCEPTIONAL SERVICE WITH EVERY STEP

At Kozasko Bespoke, our commitment to quality goes beyond craftsmanship—we strive to deliver an experience that matches the elegance of our handmade footwear. Your satisfaction is our top priority, and we’re here to ensure your journey with us is seamless from the moment you order to the moment you wear our shoes.

EXCHANGE POLICY

We understand that finding the perfect pair can sometimes take a second try. If for any reason you are not fully satisfied with the product you receive, you are welcome to exchange it within 7 days of the purchase date.

To be eligible for an exchange:

  • The shoes must be unused, with no visible signs of wear such as scratches, creases, stains, or scuffed soles.

  • Items must be returned in their original packaging, along with the purchase invoice.

We reserve the right to reject exchange requests for items that show any indication of being worn or altered.

Please note: We inspect all items thoroughly before dispatch. However, if your order arrives damaged during transit, contact our support team immediately. Reach us via email at support@kozasko.com or call us at +60127943550 and we will assist you promptly.

2-YEAR WARRANTY ON HANDMADE SHOES

Our shoes are a reflection of expert craftsmanship and attention to detail. That’s why we proudly offer a 2-year warranty on all handmade Kozasko Bespoke footwear.

This warranty covers:

  • Manufacturing defects

  • Craftsmanship issues, including stitching, welt construction, or sole detachment not caused by misuse

If any such issue arises within the 2-year warranty period, we will gladly repair or replace your shoes. Simply contact our support team with details and photographs of the issue, and we’ll take care of the rest.

REFUND POLICY

If an exchange is not your preferred option, we also offer full refunds within 7 days of the purchase date.

To qualify for a refund:

  • The shoes must be in brand-new, unused condition

  • Must be returned with original packaging and invoice

Once your return is received and inspected, the refund will be processed to your original payment method within 7 to 8 business days.

IMPORTANT NOTE ON NATURAL LEATHER CHARACTERISTICS

Our footwear is crafted using premium leather sourced from gold-rated tanneries certified by the Leather Working Group (LWG). As with all natural materials, slight variations in texture, grain, or tone are expected and are not considered defects.

Therefore, we do not accept returns or refunds for issues related to the natural characteristics of leather such as minor marks, patina development, or tonal variations.

NEED ASSISTANCE?

We’re here to help. If you have any questions about sizing, care, or returns, don’t hesitate to reach out to us at:

📧 support@kozasko.com
📞 +60127943550

Let Kozasko Bespoke accompany you on a journey of timeless elegance and lasting comfort—with service that walks the extra mile.